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Pandora FMS Technical Support

You won’t find a Pandora FMS expert team like ours

We guarantee service continuity and offer support to the technical teams that manage Pandora FMS. If you’re a client, please visit our support site:

¿Having troubles with the installation, configuration or daily monitoring? let us assist you with our Professional Services:


Data Pandora
Data Pandora
Pandora FMS support

The main goal of technical support service is to provide support to help solving any issues regarding installation, operation and use of Pandora FMS.

The primary support channel available for all support customers is our Support System, which ensures online messaging for prompt and easy communication between customers and our technical specialists. We provide support both in English and Spanish.

Customers with advanced support tiers may access support services by phone, calling dedicated numbers. 24×7 support is also available for advanced support tiers.

Support levels

Please note that our support is during office hours from 9am to 6pm for America and Europe timezones.

Support limits NMS / Enterprise 24/7
Tickets per year Unlimited Unlimited
Max. Response Time (*) 2 hr 30 min
Max. Update Time 4 hr 30 min
Max. Resolution time for critical issues (*) 1 day 4 hours
Max. Resolution time for regular issues (*) 40 days 3 days
% Assured availability (yearly) 99.726% 99.954%

(*) We will help you solve any problem related to Pandora FMS, but under no circumstances will we operate your system for you, install any components remotely, or perform backups or restores or any basic system maintenance tasks. Support for bugs in the tool will be provided on product versions that are between the latest stable version (LTS) and the latest regular version (RRR). In case a patch is required, it will be applied on the latest stable version (LTS) if they are not already included in the latest regular version (RRR), where they must be upgraded to that version.

Earning the trust of our clients around the world

Hospitality

Fast and efficient

Support offered by Pandora FMS engineering team.

Soporte ilimitado

All-round support

We offer optional 24×7 support for critical environments.

Soporte ilimitado

Controlled SLA

Our support procedures include strict SLA monitoring.

Healthcare

Reliable service

Our support is the best valued asset of our platform.

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J.J. Sarmiento, Trustpilot

“Although the IPAM extension did already exist in Pandora FMS, this extension has been improved in its new version till the point it is considered a new one. That is precisely what I like about this software, they release monthly upgradings and obviously always for the better.

Pandora FMS has a specific preconfigured solution to monitor any of the SAP environments. It includes a series of monitors by default that saves time when doing a system checklist since they can send alerts with information about each and everyone of the events.”

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Craig St George, IT Central Station

“We use this solution for monitoring our infrastructure, our clients’ infrastructure, and applications. It provides alerting and reporting about our network and infrastructure, as well as customers’ services.

It also provides our customers with management reports. The most valuable features are centralized policy management and the remote management of agents. These make maintenance a lot easier and less costly in terms of time, compared to other solutions that we have used in the past.”

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Chris B., Capterra

“I’ve spent a lot of time working with and discussing our needs for monitoring, functionality and reporting with support and development, we’ve always been able to add to the software functionality to meet our needs whilst keeping the functionality useful to all. Support and Development have been very keen to discuss needs.”

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Luis Ibrahim, G2 Crowd

“Its modularity provides huge flexibility allowing you to safely configure multiple servers of diverse types on different locations depending on your network requirements. You can also deploy the solution as a standalone server and still monitor the whole infrastructure by using multiple network adapters.”

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